Signed in as:
filler@godaddy.com
FOUNDER
Howie Chen
Born and raised in Louisiana.
Former military, musician, and martial artist.
Actually pretty cool for a grade school chess champion.
Professional Experience
Elite digital strategist with management consulting background and over 20 years of leadership experience.
Client list includes: ADT, AIG (VALIC), AT&T, Blackrock, Bayer, Cartoon Network, DHS, ExxonMobil, Home Depot, IHG, Lowes, Marriott, McDonalds, P&H, NSIRegions Bank, SeaWorld, Skechers, Star Wars: Clone Wars, Target, The Children's Place, The Washington National Cathedral, TSA, TNT, Turner Classic Movies, US Army Joint Munitions Command (JMC), USCGA, VisitFlorida
Highlights
Used LLM's to enable automatic AI evaluation of Kaiser Permanente call center agents with >90% accuracy
Implemented digital loyalty program for Sketchers, boosting customer engagement by 300% after launch
Analyzed Marriott reservation and operations systems to support modernization of pricing strategies
Helped manage and improve McDonalds' mobile apps in the US and AMEA markets. Hit #3 in iTunes (Food & Drink)
Built an iPad experience to help ADT sales reps educate customers and place configured orders. 2015 Digital Edge 25 Award for Digital Transformation.
Drove organizational change and technology approach improvements for Target to reduce page load times by 66%
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